Insurance & Billing

Billing and Insurance Information

We accept most major insurance carriers and are pleased to assist patients with their insurance questions. PLEASE NOTE: If you have a high deductible insurance plan, please be prepared to pay a deposit. Below is a list of accepted insurances. If your insurance is not listed below, check with your insurance carrier. We are happy to bill your insurance directly.

Insurance Plans We Accept

BCBS / Community Blue / Senior Blue Magnacare
Beechstreet / Viant / Multiplan Medfocus
Cancer Service Program of Erie County Medicaid
Cigna Medicare
Corvel Multiplan
Coventry / First Health MVP
Emblem Health / GHI NYS Workers Compensation
Empire Plan Railroad Medicare
Excellus Rmsco / Lifetime Benefits
Fidelis Care United Health Care
Independent Health / Nova / Medisource / Encompass 65 Univera / Senior Choice / Community Care (YourCare)

The Windsong billing team is pleased to offer patients the courtesy of participation with several insurances. Since we will bill all the major carriers electronically, our turn-around time is very efficient. NO FAULT INSURANCE (NEW YORK STATE ONLY): We will submit your claim, however, if your no-fault carrier denies your claim you are responsible for services rendered and will be liable for payment upon receipt of a bill. If you have incomplete insurance information or no insurance at all, payment is expected at the time of service. We accept check, cash, Mastercard and Visa. Other payment arrangements are required in advance.

Accepted Insurance

If you have one of the insurances listed above, we agree to bill your insurance company directly and accept assignment as directed by them. If your contract is not a “paid in full” type, we bill you directly only up to the allowed amount by your insurance (i.e. co-insurance, deductible or non-covered contract service). Should a referral be required and not supplied, you will be billed directly.

Private Insurance

If you have another insurance not listed above, we will still bill them directly for you if you have the information needed with you (I.D.#, Group #, name and address of the carrier). The NYS Insurance Commissioner has set 30 days as ample time for any private insurance company to pay a claim. If your insurance carrier has not responded within the 30-day grace period, you will receive a bill and the balance will be due by you. Any insurance payments received by our office after you have paid us directly, will be refunded to you.

Liability Cases

Services covered such as personal injury not on your property will be billed through the insurance carrier only if written authorization is received prior to the examination. These cases are treated as private insurance and are due within 30 days.

Co-pays

Co-pays are a contract between you and your insurance carrier, and are due at the time of service. Some contracts require more than one co-pay on the same date of service if you have two different types of exams or if two different radiologists read your exams. Although we disagree with this type of insurance ruling, we are required to enforce the carrier’s policy. If your co-pay is not paid at the time of service a $10.00 fee will be charged to your account.  Any insurance contract disputes should be handled through the insurance carrier.  You can find the phone number listed on your insurance card.

Cancellation Policy

Appointments cancelled with less than 24 hours notice or failure to show up for a scheduled appointment may result in a $50 cancellation charge.

Prior Authorization

In today’s managed health care environment, many medical plans require prior authorization for an MRI, CT or PET/CT imaging service. Please be aware of any prior authorization requirements from your individual insurance. Contact your referring physician for the authorization number prior to your scheduled appointment. If you have any further questions, please contact your insurance, referring physician or our Billing Department Monday – Friday from 9:00 am to 4:00 pm at (716) 631-2592.

For Questions

Please contact our Billing Department at (716) 631-2592,  9:00am-4:00pm Monday through Friday.

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